- General description
Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from return. Perishable products such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary items, hazardous materials or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
Downloadable software products
Some health and personal care items.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
Book with obvious signs of use.
CD, DVD, Software, video game, cassette tape or vinyl record that has been opened.
Any item that is not in its original condition, is damaged, or is missing parts due to no fault of ours.
Any item returned more than 30 days after delivery
- Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and automatically applied to the original payment method, within a certain number of days.
Late or missing refunds
If you have not received a refund yet, first check your wallet address
Items for sale
Only regular priced items may be refunded. Sale items cannot be refunded.
- Shipping & Returns
To return your product, you must mail it to: cocobuypay@gmail.com.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to arrive may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Need help?
Please contact us at cocobuypay@gmail.com if you have questions regarding refunds and returns.